RETURN CONDITIONS

Sales made through our website are subject to the Consumer Protection Law and the Distance Contracts Regulation and the provisions of these laws and regulations are applied.

The compliance of the products you will return with the following conditions will ensure that the transactions are completed quickly:

You must contact us and notify us according to the contact information on our web page regarding the product you will return. Products sent without a return notification will be sent back to the customer.

In cases where the labels on the product box, which are attached by the importer or manufacturer, are torn, or the vacuum or gelatin packaging is opened, return requests will not be accepted.

The return must be made within fifteen (15) days from the delivery date of the purchased product without opening, damaging, spoiling and using the product. The

15-day return period does not apply to requests to return products after they have been removed from their original packaging and used, and used products will definitely not be accepted back. Product return conditions are only valid if the product is not used.

According to Article 4 of the Law on Consumer Protection, "Goods that are contrary to their characteristics in the introduction and user manual or advertisements and announcements or that contain material, legal or economic deficiencies that reduce the benefits expected by the consumer in terms of their intended use are considered defective goods. If the customer notifies the defective goods within 30 days from the date of delivery of the goods, they have one of the following rights: returning the product, price reduction, free replacement or free repair."

In order to benefit from the above-mentioned rights by reporting a Defective Goods;

If the features of the product are different from the features stated in its promotion or if there are deficiencies in the product conveyed in the advertisements that reduce the benefits expected by the customer from the product, for example, the product falls into the category of defective goods.

The customer must report a defective good within 30 days.

In the notification of a Defective Goods, the importer of the product determines whether there is a usage error with a report prepared. If it is determined that there is a user error, the customer cannot benefit from the rights.

RIGHT OF WITHDRAWAL

According to Article 8 of the Distance Contracts Regulation, the customer "has the right to withdraw from the contract by rejecting the goods without assuming any responsibility and without giving any reason within fifteen days from the date of receipt of the product." Accordingly, the customer has the right to return the product without any reason within 15 days after receiving it. Customers who exercise their right of withdrawal make the return by paying the shipping fee. The shipping fee for defective products belongs to the seller.