GENERAL:
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.
3. Cargo fees, which are the product shipping costs, will be paid by buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as the warranty certificate and user manual, if any.
6. In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning of this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE FOR THE PURCHASED PRODUCT IS NOT PAID:
7. If the Buyer does not pay the price of the purchased product or cancels it in bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH THE UNAUTHORIZED USE OF A CREDIT CARD:
8. If, after the product is delivered, it is determined that the credit card used by the Buyer for payment has been unfairly used by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, the shipping expenses belonging to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:
9. If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product fee will be returned to the bank within 14 days from the cancellation, but the bank is likely to transfer it to the Buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
10. The Buyer will inspect the goods/services subject to the contract before receiving them; will not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received will be deemed to be undamaged and intact. The BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The invoice must be returned together with the product.
RIGHT OF WITHDRAWAL:
11. BUYER; may exercise his right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to him or to the person/institution at the address he indicated, without assuming any legal or criminal liability and without giving any justification, provided that he notifies the SELLER through the contact information below.
12. CONTACT INFORMATION TO BE NOTIFIED ABOUT THE SELLER’S RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE: Nondo İlaç Kozmetik Sanayi ve Ticaret A.Ş.
ADDRESS: Kavacık Mah. FSM Cad. No: 38/13 Kat: 7 Beşler Plaza
E-MAIL: info@nondo.com.tr
TEL: +90 552 250 59 11
DURATION OF THE RIGHT OF WITHDRAWAL:
13. If the Buyer has purchased a service, this 14-day period starts from the date of signing the contract. The right of withdrawal cannot be used in service contracts where the service is started with the approval of the consumer before the expiration of the right of withdrawal period.
14. The expenses arising from the exercise of the right of withdrawal belong to the SELLER.
15. In order to exercise the right of withdrawal, it is required that a written notification is given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and that the product has not been used within the framework of the provisions of “Products for which the Right of Withdrawal Cannot Be Used” set forth in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)
17. Return form, The box, packaging and standard accessories, if any, of the products to be returned must be delivered complete and undamaged.
RETURN CONDITIONS:
18. The SELLER is obliged to return the total price and the documents that obligate the BUYER to the BUYER within 10 days at the latest from the receipt of the notice of withdrawal and to take back the goods within 20 days.
19. If the value of the goods decreases due to a reason arising from the BUYER's fault or if return becomes impossible, the BUYER is obliged to compensate the SELLER's damages to the extent of his/her fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the improper use of the goods or product during the period of right of withdrawal.
20. If the campaign limit amount set by the SELLER is dropped due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.
TO WHICH ADDRESS WILL I SEND MY RETURN?
Our Return Address: "Kavacık Mah. FSM Cad. No:38/13 Floor:7 Beşler Plaza ISTANBUL / TURKEY"
VD :
TAX NO:
HOW CAN I CANCEL?
If your order is not in the "In Procurement Phase" or "Shipped" status, you can submit your cancellation request by clicking on the "live help and e-mail support" button or by sending an e-mail to zuhreana@gmail.com. You can check the status of your order from the "My Orders" tab on the home page. In order for us to serve you better, we kindly ask you to state the reason for cancellation in your request.
WHEN WILL THE REFUND OF THE PRODUCT I RETURNED/CANCELLED BE MADE?
After the compliance of the product with the return conditions is checked, the refund process is made to your card. Depending on your bank, it may take a few days for you to see your refund on your card. Your refund will be made in the same way you made your payment. In installment payments, refunds are made by banks in installments.
I LOST MY INVOICE?
You can request your invoice by sending an e-mail to info@nondo.com.tr or by connecting to live support.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
21. Undergarment lower parts, swimsuits and bikini bottoms, make-up materials, disposable products, goods that are prepared at the request of the BUYER or clearly in line with their personal needs and are not suitable for return, goods that are in danger of rapid deterioration or whose expiration date is likely to pass, products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after being delivered to the BUYER, products that are mixed with other products after being delivered and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, other than those provided within the scope of the subscription agreement, services performed instantly in electronic environment or intangible goods delivered to the consumer instantly, and sound or image recordings, books, digital content, software programs, data recording and data storage devices, computer consumables cannot be returned if the packaging is opened by the BUYER, as per the Regulation. In addition, it is not possible to use the right of withdrawal regarding services whose performance has started with the approval of the consumer before the expiration of the right of withdrawal period, as per the Regulation.
22. In order to return cosmetic and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridge, ribbon etc.), their packaging must be unopened, untested, undamaged and unused.
DEFAULT AND LEGAL CONSEQUENCES
23. The BUYER accepts, declares and undertakes that in case of default in the payment transactions made by credit card, the cardholder will pay interest within the framework of the credit card agreement between the bank and the bank and will be liable to the bank. In this case, the relevant bank may resort to legal means; may demand the expenses and attorney fees that will arise from the BUYER and in any case, in case the BUYER defaults due to its debt, the BUYER accepts to pay the loss and damage incurred by the SELLER due to the delayed payment of the debt.
PAYMENT AND DELIVERY
24. By making a Bank Transfer or EFT (Electronic Fund Transfer),
IBAN: TR13 0006 2001 0940 0006 2967 19 - You can make it to GARANTİ BBVA bank.
25.You can benefit from online single payment or online installment opportunities with your credit cards through our website. In your online payments, the amount will be withdrawn from your credit card at the end of your order.